Returns and Exchanges Policy
At ReJuvaë, we want your beauty ritual to be perfect. If a product doesn't meet your expectations, we have a simple return policy in place, while adhering to strict hygiene standards for skin and body care.
1. Return Conditions by Category
For health and hygiene reasons, the following rules apply:
- Skincare & Cosmetics (Creams, serums, makeup, nail polish): These items can only be returned if they are sealed, in their original packaging, and unused. Any product whose seal, protective film, or tamper-evident seal has been removed will not be refunded.
- Beauty Devices (Skinscrubbers, High Frequency devices, etc.): You have 14 days to test the ergonomics of the device. It must be returned to us clean, in its original box, with all its cables and accessories.
2. Withdrawal Periods
You have 14 days after receiving your package to request a return. Once the request is approved, you have an additional 14 days to return the product to us.
3. Defective Products or Allergies
- Broken devices: Our electrical devices benefit from a 12-month warranty. In the event of a malfunction, contact our after-sales service for a standard exchange or repair.
- Allergic reaction: Your safety is our priority. If you experience a skin reaction to one of our products, contact us immediately with photos. We will review your request with the brand concerned on a case-by-case basis.
4. Summary of Fees and Reimbursements
|
Type of request |
Return shipping costs |
Refund method |
|
Change of mind |
At the customer's expense |
Initial payment method |
|
Preparation error |
Offered by the shop |
Initial payment method |
|
Defective device |
Included (prepaid label) |
Exchange or Refund |
5. How do I make a return?
- Online request: Log in to your customer account or submit the contact form at the bottom of this page.
- Product protection: Glass bottles and electronic devices are fragile. Please pack them carefully in the shipping box.
- Return address:
REJUVAE
Returns Department
65 place Pierre Mendès-France
34150 GIGNAC - FRANCE
6. Refund Times
Once your items are received and inspected by our quality control team, the refund will be processed within 5 to 7 business days. You will receive an email notification as soon as the transaction is validated.